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Many employers will use a telephone interview in order to sift out those people who may not be suitable for a face-to-face interview. Telephone interviews concentrate primarily on the interviewer trying to establish personal details about the potential employee, their reasons foir wanting the job and also what they know about the role they are applying for. Watch the following careers video which will teach you exactly how to pass a telephone interview.

10 important tips for passing any telephone interview

I want to now provide you with ten essential tips that will go a long way to helping you pass your telephone interview. Follow these tips and you will be far better prepared than the majority of applications:

TIP NUMBER 1
When you have a date for your telephone interview immediately place it in your diary. However many days you have to prepare for the telephone interview, start preparing immediately for it. Most people prepare the night before the telephone interview, which is not particularly good practice! You have a lot of work to do, so the sooner you start the better. The areas that you need to work on are:

- How you communicate on the telephone
- Researching the role you are applying for (you can do this by getting a copy of the job description or person specification)
- Researching the company you are applying to join (this can usually be done by visiting their website).

TIP NUMBER 2
Before the telephone interview commences makes sure that:
- Your telephone is fully charged (if using a mobile phone)
- You are in an area that has a good reception (if using a mobile telephone)
- You will not be disturbed by anyone or anything.

TIP NUMBER 3
When the employer calls you to undertake the telephone interview make sure you speak clearly and concisely. Although the interviewer cannot see you, they will form an opinion of how you communicate. Communicating effectively includes:

- Speaking clearly and concisely
- Being professional at all times
- Avoiding the use of abbreviations or slang
- Listening to what the interviewer has to say and answering the questions appropriately.

TIP NUMBER 4
It is far better to be seated comfortably in a quiet room away from any distractions during the telephone interview. Some people prefer to stand up and walk around; however, if you do this you are far more likely to breathe heavier during the interview which may be distracting to the interviewer.

TIP NUMBER 5
If you have previously submitted an application form prior to the telephone interview, make sure you have a copy of it in front of you. It is also advisable that you have a copy of your CV. If the interviewer asks you questions about your previous employment or qualifications dates then you will have the information to hand.

TIP NUMBER 6
Have a pen and piece of paper in front of you so that you can write down notes and even briefly write down any questions they put to you so that you can refer back to them during questioning.

TIP NUMBER 7
It’s useful to have a glass of water to hand during a phone interview (but move the phone away from your mouth when you swallow). You will be doing a lot of talking and you don’t want your mouth to dry up at a crucial moment during the telephone interview.

TIP NUMBER 8
Be sure to smile when speaking during the telephone interview. You would be amazed at the difference it makes to your tone of voice. Even though they cannot see you, they will hear a positive vibe in your voice if you smile whilst you speak!

TIP NUMBER 9
During a face-to-face interview you interact with the interviewer by nodding your head and showing facial expressions. Obviously you cannot do this during a telephone interview. Therefore, you have to show that you are paying attention by using small phrases and communications such as "OK", "uh-huh", "I see", "I understand", "yes" or similar quotes/phrases.

TIP NUMBER 10
A large part of the telephone interview assessment will be how you communicate. Communicating effectively is not just about how you speak, it’s also about how you listen. Listen to what the interviewer has to say and engage with them positively. Do not come across as monotone, boring or dis-interested. Always be positive!

HOW TO PASS TELEPHONE INTERVIEWS


Before you undertake the telephone interview you should make sure that you prepare in the following manner:

1. Think about the reasons why you want the job

2. Be aware of the job description and person specification

3. Research the role and the company you are applying for

4. Think about your strengths and weaknesses

5. Learn the customer service charter for the company

Once you have the above information you can start to prepare effectively for your telephone interview.

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