Terms of use


These terms apply to goods ordered via the internet through the website CareerVidz.com and our associated affiliate websites.

1. Seller

The Seller is CareerVidz.com which is a trading name of How2become (UK) LLP. Registered in England and Wales at Companies House No. Company No. OC336098:

TN15 6AR

2. Order process

2.1 Our display of products and online services on our website is an invitation and not an offer to sell those goods to you.

2.2 An offer is made when you place the order for your products or online service. However, we will not have made a contract with you unless and until we accept your offer.

2.3 We take payment from your card, when we process your order and have checked your card details. Goods are subject to availability. If we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given if you have already paid for the goods. It is our aim to always keep our website updated and all goods displayed, available.

2.4 If you enter a correct e-mail address we will send you an order acknowledgement e-mail immediately and receipt of payment. These are not order confirmation or order acceptance from us.

2.5 Unless we have notified you that we do not accept your order or you have cancelled it, order acceptance and the creation of the contract between you and us will take place at the point the goods you have ordered are dispatched from our premise to be delivered to the address you have given us.

2.6 The contract will be formed at the place of dispatch of the goods. All goods, wherever possible, will be dispatched within 24 hours of the order being placed, Monday to Thursday. If your order falls on a weekend or bank holiday, your order will be dispatched on the next available working day. All orders that are sent recorded delivery will require a signature. In the majority of cases, however, we will dispatch goods using Royal Mail's standard First Class delivery service.

If you have ordered an online video or testing suite then you will receive your login details and username/password immediately by e mail.

2.7 We do not file details of your order for you to access so please print out these terms and conditions and the order acknowledgement for your own record.

3. Payment

3.1 Payment may be made by any single one of the methods indicated on our website; we are unable to process orders with more than one method of payment.

3.2 You will be charged the current price for buying goods from our website at the date you place your order.

3.3 A delivery charge will be applied at checkout, please view our delivery charges.

3.4 We do our best to make sure that prices are correctly shown but very occasionally an error may occur. If this should happen, we will correct the price and ask you to confirm whether you still wish to purchase the goods at the correct price. If we are unable to contact you, we will treat the order as cancelled. We will not accept an order if there is a pricing error.

4. Delivery

4.1 We deliver to any UK address including most BFPO. We also offer delivery to the following countries:

France, Germany, Spain, Sweden, United States, Australia, New Zealand.

You will be required to pay an international postage surcharge in addition to the initial postage payment. As soon as we receive your order, we will contact you to inform you of the international postage surcharge. We will not dispatch your goods until the full postage amount is paid.

4.2 Orders may require a signature to acknowledge delivery. The signature of the person accepting delivery at the delivery address will be proof that delivery has been received by you or the person, to whom the order is addressed. If no one is available to accept the delivery you will receive a card to advise that a delivery has been attempted.

4.3 Orders are dispatched from our offices within 24 hours during normal working hours of the order being received. All orders are dispatched Royal Mail first class delivery and can take up to 2-3 days to arrive. If our order is placed on a Friday it may not be dispatched until the following Monday.

5. Cancellation and returns

5.1 If, for any reason, you wish to do so you have the right to cancel any order you have placed. Where the goods have been delivered to you, you may cancel them up to 7 working days, starting from the day after the goods were received, in line with the Consumer Protection (Distance Selling) Regulations 2000.

It is advisable that all items returned are sent Recorded Delivery for your own protection as we cannot be responsible for goods lost in transit. In the unlikely event you are not satisfied with your purchase or there is a fault with the product, please return your order, along with a covering note with the following details:

- Order ID / Transaction ID
- A clear explanation of why the product is being returned
- Full name & Address
- Contact Number

Goods returned for refund must be in 'as new' saleable condition. Once the seal is broken on a product, it is no longer in a resalable condition and therefore cannot be returned. Once the item has been registered, it is no longer in a resalable condition and therefore cannot be returned. Goods returned for refund will be remotely disabled so you will not be able to continue to use them even if installed on your PC.

The refund policy does not apply to downloadable products, online video courses and testing suites.

The following procedures for returning unwanted goods will apply:

5.2 You can email our Online Customer Services Team at info@careervidz.com. If you have contacted us to cancel before delivery of your goods, though your order will have been cancelled, normally delivery cannot be interrupted (except possibly if cancellation takes place within 30 minutes of order). Please refuse any delivery of cancelled goods or return them to us. Good must be returned to:


Suite 2

50 Churchill Square Business Centre

Kings Hill


ME19 4YU

Please include your order number, name and e-mail address with any returned goods. We advise that you send any returned goods recorded delivery.