Panel interview

Hello and good morning to you! No problem. 

I recommend watching this: https://youtu.be/EtKLJ9zd1CA?si=CnWj-yzwQWuL0KJ_

Also this: https://youtu.be/a99gQn9pkOM?si=T_uBK9KS1QSK0Kdq

The following list is a set of questions I recommend you prepare for: 

Standard Bank Customer Liaison Interview Questions

Customer Service & Relationship Building

1. Tell me about a time you went above and beyond to assist a customer — what was the outcome?

2. How would you handle a difficult or irate customer while maintaining professionalism and protecting the bank’s reputation?

3. What does “excellent customer experience” mean to you, and how would you deliver it at Standard Bank?

Banking Knowledge & Problem Solving
4. A customer is unsure about which banking product suits them. How would you guide them?
5. Explain how you would handle a customer complaint about incorrect charges or an unexpected account fee.
6. How do you stay up to date with Standard Bank’s products and services so you can give accurate information?

Sales & Business Growth
7. How would you identify cross-selling or upselling opportunities without sounding pushy?
8. Tell me about a time you helped increase sales or promote a product/service to a customer.
9. How would you respond if a customer refused an offer you believed would benefit them?

Teamwork & Collaboration
10. Customer liaison roles require close teamwork with other departments. Can you describe a time you worked with colleagues to solve a customer’s issue?
11. How would you handle a situation where another team’s delay is affecting your customer’s satisfaction?

Compliance, Risk & Confidentiality
12. What steps would you take to ensure a customer’s personal and financial information remains secure?
13. If a customer asked you for information you’re not authorised to share, how would you respond?

Work Ethic & Motivation
14. Why do you want to work at Standard Bank as a Customer Liaison, and what do you know about our values?
15. Describe a time when you were under pressure to meet service targets — how did you handle it?

I hope this helps and let me know if you need further asssitance.

Best 

Richard